• Overview
  • Food & Beverages
  • Guest Services

How It Works

mi-room connect

1. Connect

Upon arrival or check-in, the majority of your guests will request access to your Wi-Fi before you have time to offer it to them. This will automatically connect them to Mi-Room, and therefore your complete range of guest services, via their mobile device, whether it is a phone, tablet or laptop. Mi-Room is a cloud-based service, so there are no separate Apps to download or passwords to remember in order to connect. It’s simple and hassle free!

What are the benefits to you?

  • Engagement with guests throughout their stay
  • Low-cost customer engagement tool
  • Leverage revenue from your Wi-Fi pipe


mi-room order

2. Request

Whether it’s to order food and drink from room service, request a toothbrush, book a taxi or make a spa treatment appointment, the offerings of your guest services are conveniently placed in your customers’ hands. Mi-Room can display your menu of services in multiple languages, highlight allergy and nutritional details and even memorise your guests’ preferred options for their next stay.

What are the benefits to you?

  • Increased upsell opportunities, including promotional offers
  • Promotion of all guest services in one place
  • Integration of a customer engagement tool with your existing functions, including EPoS system


mi-room pay

3. Pay

Mi-Room enables your guests to choose how and when they want to pay for their guest service requests. This could be when checking-out or they may wish to pay for their room service at the time of each order. Mi-Room is compatible with multiple payment partners and therefore supports any payment method, including Debit/Credit card, Paypal, AliPay, ApplePay, Cash and more. It can also be integrated with existing payment gateways or EPoS systems.

What are the benefits to you?

  • Integrates your business with multiple payment providers
  • Guests can choose to pay for services independently or charge to room


mi-room receive

4. Receive

Your guest services will have been designed to make your guests’ stay a more enjoyable, indulgent and convenient one, and Mi-Room facilitates this right through to the method of delivery. Guests can choose when they want an order to arrive, whether they would like it delivered to their room or if they would prefer to collect it. Newspapers can arrive with breakfast, take away orders can be brought to their room, taxis can be pre-booked and a shirt can be ironed in time for a meeting – all at the touch of their mobile device.

What are the benefits to you?

  • Improved level of customer service
  • Improved efficiency of services and staff
  • Improved reputation

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